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質問 1：
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
A. Music-on-hold
B. Integrated Announcements
C. Local Announcements
D. Voice over IP
正解：A,B
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
A. Service Objective
B. Dynamic Threshold Adjustment
C. Vector queuing priorities
D. Dynamic Queue Position
正解：C
質問 3：
What is the purpose of class of service (COS) administration of Contact Centre?
A. COS ensures that the most skilled agent receives calls first.
B. COS defines which features an agent may access.
C. COS restricts the calls a user can make and receive.
D. COS is used to restrict calls between incoming and outgoing trunk groups.
正解：B
質問 4：
The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
A. Increase the File System Partition size on the CMS.
B. Increase the Data Storage Allocation on the CMS.
C. Increase the Free Space Allocation on the CMS
D. Increase the number of VDNs on the Communication Manager
正解：B
質問 5：
Which two statements about CMS and CM connectivity are true? (Choose two)
A. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
B. The switch and CMS can he connected through a network.
C. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
D. The switch can have a direct-connect to the CMS
正解：A,B
質問 6：
A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
A. The nightly backup was in contention far the nightly archiver for ACD3.
B. The nightly archivers far ACD1 and ACD2 have not complete yet.
C. The nightly archiver for ACD3 failed to run successfully.
D. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
正解：D
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
A. Music-on-hold
B. Integrated Announcements
C. Local Announcements
D. Voice over IP
正解：A,B
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
A. Service Objective
B. Dynamic Threshold Adjustment
C. Vector queuing priorities
D. Dynamic Queue Position
正解：C
質問 3：
What is the purpose of class of service (COS) administration of Contact Centre?
A. COS ensures that the most skilled agent receives calls first.
B. COS defines which features an agent may access.
C. COS restricts the calls a user can make and receive.
D. COS is used to restrict calls between incoming and outgoing trunk groups.
正解：B
質問 4：
The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
A. Increase the File System Partition size on the CMS.
B. Increase the Data Storage Allocation on the CMS.
C. Increase the Free Space Allocation on the CMS
D. Increase the number of VDNs on the Communication Manager
正解：B
質問 5：
Which two statements about CMS and CM connectivity are true? (Choose two)
A. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
B. The switch and CMS can he connected through a network.
C. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
D. The switch can have a direct-connect to the CMS
正解：A,B
質問 6：
A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
A. The nightly backup was in contention far the nightly archiver for ACD3.
B. The nightly archivers far ACD1 and ACD2 have not complete yet.
C. The nightly archiver for ACD3 failed to run successfully.
D. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
正解：D
Niigaki -
先日、6201-1試験に合格しました。ほんとに驚きました。6201-1問題集は自分の能力を高め、職場で地位を確保する商品です。