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質問 1：
The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
A. Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
B. Redesign the routing so all calls funnel through a signal vector
C. Add vector variables to each vector to test for working hours.
D. Create vector subroutine that can be used in all vectors that have the same working hours
正解：D
質問 2：
Which command is used to find the current CMS release?
A. pkginfo cms
B. pkginfo -x cms
C. pkginfo -r cms
D. pkginfo -p cm
正解：B
質問 3：
Which application or menu can be used for creating an ACD on CMS?
A. CMS-Terminal
B. CMS-Supervisor
C. cms svc
D. cms adm
正解：B
質問 4：
A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
A. Activate on oldest call waiting
B. VDN counted calls
C. Target service level
D. expected Wait Time (EWT)
正解：B
質問 5：
What is the purpose of class of service (COS) administration of Contact Centre?
A. COS ensures that the most skilled agent receives calls first.
B. COS defines which features an agent may access.
C. COS restricts the calls a user can make and receive.
D. COS is used to restrict calls between incoming and outgoing trunk groups.
正解：B
The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
A. Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
B. Redesign the routing so all calls funnel through a signal vector
C. Add vector variables to each vector to test for working hours.
D. Create vector subroutine that can be used in all vectors that have the same working hours
正解：D
質問 2：
Which command is used to find the current CMS release?
A. pkginfo cms
B. pkginfo -x cms
C. pkginfo -r cms
D. pkginfo -p cm
正解：B
質問 3：
Which application or menu can be used for creating an ACD on CMS?
A. CMS-Terminal
B. CMS-Supervisor
C. cms svc
D. cms adm
正解：B
質問 4：
A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
A. Activate on oldest call waiting
B. VDN counted calls
C. Target service level
D. expected Wait Time (EWT)
正解：B
質問 5：
What is the purpose of class of service (COS) administration of Contact Centre?
A. COS ensures that the most skilled agent receives calls first.
B. COS defines which features an agent may access.
C. COS restricts the calls a user can make and receive.
D. COS is used to restrict calls between incoming and outgoing trunk groups.
正解：B
Tazawa -
この6201.1問題集は、独学にぴったりな参考書で、理解しやすく簡単に書いてあって、本当にこのPass4Testの問題集ひとつのみで大丈夫でした。無事に受かりました。やはり信頼できますね。