Which statement about Contact Center Multimedia is true?
A. It is used to administer the server and to monitor contact center performance using a browser based interface
B. It allows supervisors and contact center administrators to manage multimedia traffic
C. It allows SDK for developers to refine Computer Telephony Integration (CTI) applications
D. It helps with implementing CTI for installs and browser based web integration
正解:B
質問 2:
What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?
A. E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS
B. E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS
C. CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS
D. CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS
正解:A
質問 3:
What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft's .NET framework?
A. A URL installation
B. Click Once Deployment technology
C. A web browser installation
D. An application installation
正解:B
質問 4:
A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).
A. Windows Installer CleanUp Utility 2.5.0.1
B. Microsoft Visual Basic 6.0
C. Microsoft .NET Framework 3.5
D. Windows Installer 3.1 Redistributable (v2)
E. Microsoft Visual C++ 2008 Redistributable Package (x86)
正解:C,D,E
質問 5:
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?
A. The Multimedia Contact manager
B. The E-mail Manager
C. The Contact Center Multimedia Administrator
D. The Outbound Campaign management Tool
正解:D
Kawata -
一週間前に受験して合格しました。6209の問題集を習得して本番にして似たような問題は大量にいてびっくりしました。