A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?
A. the number of calls answered in the preceding 10 minutes
B. the number of calls that entered the system in the last 10 minutes
C. the total number of active calls in the system
D. the number of contacts that entered the system in the last 10 minutes
正解:D
質問 2:
A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time.
When the supervisor returns, how should the agents report back?
A. Schedule a Reset Assignment.
B. Create and schedule an Agent to Skillset assignment.
C. Create a new Reporting Agent Standard Partition.
D. Create a new Agent User Defined Partition.
正解:B
質問 3:
When using a host block within a call flow, what does the Provider ID value refer to?
A. This Is the SQL Statement ID set within the database integration wizard.
B. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
C. This is the caller's telephone number.
D. This is the HDX Connection Provider ID set within the database integration wizard.
正解:D
質問 4:
The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state.
Which feature in the Contact Center Manager Administration needs to be configured?
A. Activity Codes
B. Codes
C. Busy Codes
D. Reason Codes
正解:A
質問 5:
You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
A. Call Presentation Classes
B. Global Settings
C. Formulas
D. Threshold Classes
正解:B
質問 6:
A customer with Avaya Aura Contact Center must create a Contact Center Management supervisor who also has administrative user capabilities.
Where is this accomplished?
A. In Contact Center Management, create a new supervisor, and under Contact Center Manager Administration (CCMA) Login Account Details assign User Name and Password.
B. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.
C. Create a new user In Access and Partition Management, and assign a password.
D. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
正解:D
佐藤** -
Pass4Testのアプリバージョンに助けられました。過去問題集の自動採点はかなり重宝します