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質問 1：
An engineer identifies that an open APAR exists which matches the problem reported in a PMR and that the Component ID and release in the APAR match those defined in the PMR.
What should the engineer do next?
A. Fill in the APAR fietd in the PMR with the APAR Number.
B. Subscribe the PMR to the APAR using the correct command in RETAIN/CCWin.
C. Notify Level 3 that they have a PMR to be added to the Interested Party list of the APAR.
D. Associate the PMR to the APAR using the correct command in RETAIN/CCWin.
正解：D
質問 2：
An APAR which an engineer has created for a PMR has been closed by Level 3 (L3). Which three steps should the engineer check before contacting the client?
A. that the resolution provides a fix at the product level the client reported the problem at
B. that sufficient resolution information has been provided
C. that L3 has created an appropriate DCF if the resolution is stated as working as designed
D. that an appropriate closing code has been given
E. that the status of the APAR is set to closed
F. that a download DCF has been created by L3 if an interim fix or fix pack is involved
正解：A,B,C
質問 3：
An engineer working in the BackEnd (BE) receives a new One-Team PMR from the FrontEnd (FE).
What should the NextQ field contain?
A. the FE engineer's monitored queue
B. nothing, the NextQ will be filled in by the BE
C. the NextQ field is only used for escalation
D. the BE engineer's monitored queue
正解：C
質問 4：
The BackEnd engineer has resolved a client problem, but the client is now asking a noncritical question regarding the same product set.The client hasstatedthatit wouldbe a "nice
to know" question rather than a pressing issue.
A new PMR will be created to answer the client's question. What is the appropriate severity level for this PMR?
A. Severity 1
B. Severity 2
C. Severity 3
D. Severity 4
正解：D
質問 5：
A PMR has been raised in order to know if a particular operating system is supported on a specific product. Where can this information be found?
A. in the taxonomy spreadsheet
B. on the Component ID search tool
C. in the Lotus Notes BackEnd Support teamroom
D. on the Tivoli Platform Support Matrix webpage
正解：D
An engineer identifies that an open APAR exists which matches the problem reported in a PMR and that the Component ID and release in the APAR match those defined in the PMR.
What should the engineer do next?
A. Fill in the APAR fietd in the PMR with the APAR Number.
B. Subscribe the PMR to the APAR using the correct command in RETAIN/CCWin.
C. Notify Level 3 that they have a PMR to be added to the Interested Party list of the APAR.
D. Associate the PMR to the APAR using the correct command in RETAIN/CCWin.
正解：D
質問 2：
An APAR which an engineer has created for a PMR has been closed by Level 3 (L3). Which three steps should the engineer check before contacting the client?
A. that the resolution provides a fix at the product level the client reported the problem at
B. that sufficient resolution information has been provided
C. that L3 has created an appropriate DCF if the resolution is stated as working as designed
D. that an appropriate closing code has been given
E. that the status of the APAR is set to closed
F. that a download DCF has been created by L3 if an interim fix or fix pack is involved
正解：A,B,C
質問 3：
An engineer working in the BackEnd (BE) receives a new One-Team PMR from the FrontEnd (FE).
What should the NextQ field contain?
A. the FE engineer's monitored queue
B. nothing, the NextQ will be filled in by the BE
C. the NextQ field is only used for escalation
D. the BE engineer's monitored queue
正解：C
質問 4：
The BackEnd engineer has resolved a client problem, but the client is now asking a noncritical question regarding the same product set.The client hasstatedthatit wouldbe a "nice
to know" question rather than a pressing issue.
A new PMR will be created to answer the client's question. What is the appropriate severity level for this PMR?
A. Severity 1
B. Severity 2
C. Severity 3
D. Severity 4
正解：D
質問 5：
A PMR has been raised in order to know if a particular operating system is supported on a specific product. Where can this information be found?
A. in the taxonomy spreadsheet
B. on the Component ID search tool
C. in the Lotus Notes BackEnd Support teamroom
D. on the Tivoli Platform Support Matrix webpage
正解：D
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