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質問 1：
The senior managers of an organisation recognise that they employ knowledgeable, committed staff. Under which category of a SWOT will this be recorded?
A. Opportunities.
B. Threats.
C. Weaknesses,
D. Strengths.
正解：D
質問 2：
Which of the following actions could sustain business change?
A. Retain the previous system and its associated processes.
B. Develop the coaching skills of selected staff members.
C. Ensure that improved staff performance is not rewarded.
D. Establish clear benefits for selected, powerful stakeholders.
正解：B
質問 3：
A stakeholder in a project has been classified as having no interest but high power/influence on the power/interest grid. Which of the following would be an appropriate way of managing this stakeholder?
A. Ignore.
B. Keep informed.
C. Keep on side.
D. Watch.
正解：D
質問 4：
Which ONE model is used for planning the training the support that people need as they adapt to change?
A. The Concerns-Based Adoption Model.
B. The Corporate Training Plan.
C. The Capability Maturity Model.
D. The Change Control Process Model.
正解：A
質問 5：
Different reactions may be observed when a change to working methods is proposed. These reactions include:
a.Enthusiasm for the change.
b.Fear of the change.
c.Reduced performance on the job.
d.Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?
A. a, b, c and d.
B. a, b, d and c.
C. b, c, d and a.
D. b, d, c and a.
正解：C
質問 6：
Which stage of Isaksen and Treffinger's creative problem-solving model is concerned with analysing the opinions and concerns to identify how information can be quantified?
A. Idea finding
B. Mess finding.
C. Problem finding.
D. Data finding.
正解：D
質問 7：
An analyst has discovered that a company wishes to hold information about departments and employees. A department may have many employees in it, but each employee can, at any one time, only work in one department. There is no requirement to store historical information. However, there are currently eight departments and over one hundred employees. How would this relationship be shown on an Entity Relationship diagram?
A. As a one-to-many between Department and Employee.
B. As (8..100) at the Department end of the relationship.
C. As a many-to-many between Department and Employee.
D. As a one-to-one between Department and Employee.
正解：A
質問 8：
A convenience food manufacturer has undertaken a strategic analysis study and has identified a threat from groups lobbying against the use of packaging for food products. Which of the PESTLE categories would have helped highlight this threat?
A. Technological.
B. Environmental.
C. Economic.
D. Legal.
正解：B
質問 9：
Which of the following would BEST be managed with the "keep satisfied" stakeholder management strategy?
A. Those with high power/influence and no interest in the project.
B. Those with high power/influence and some interest in the project.
C. Those with some power/influence and high interest in the project.
D. Those with some power/influence and some interest in the project.
正解：B
The senior managers of an organisation recognise that they employ knowledgeable, committed staff. Under which category of a SWOT will this be recorded?
A. Opportunities.
B. Threats.
C. Weaknesses,
D. Strengths.
正解：D
質問 2：
Which of the following actions could sustain business change?
A. Retain the previous system and its associated processes.
B. Develop the coaching skills of selected staff members.
C. Ensure that improved staff performance is not rewarded.
D. Establish clear benefits for selected, powerful stakeholders.
正解：B
質問 3：
A stakeholder in a project has been classified as having no interest but high power/influence on the power/interest grid. Which of the following would be an appropriate way of managing this stakeholder?
A. Ignore.
B. Keep informed.
C. Keep on side.
D. Watch.
正解：D
質問 4：
Which ONE model is used for planning the training the support that people need as they adapt to change?
A. The Concerns-Based Adoption Model.
B. The Corporate Training Plan.
C. The Capability Maturity Model.
D. The Change Control Process Model.
正解：A
質問 5：
Different reactions may be observed when a change to working methods is proposed. These reactions include:
a.Enthusiasm for the change.
b.Fear of the change.
c.Reduced performance on the job.
d.Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?
A. a, b, c and d.
B. a, b, d and c.
C. b, c, d and a.
D. b, d, c and a.
正解：C
質問 6：
Which stage of Isaksen and Treffinger's creative problem-solving model is concerned with analysing the opinions and concerns to identify how information can be quantified?
A. Idea finding
B. Mess finding.
C. Problem finding.
D. Data finding.
正解：D
質問 7：
An analyst has discovered that a company wishes to hold information about departments and employees. A department may have many employees in it, but each employee can, at any one time, only work in one department. There is no requirement to store historical information. However, there are currently eight departments and over one hundred employees. How would this relationship be shown on an Entity Relationship diagram?
A. As a one-to-many between Department and Employee.
B. As (8..100) at the Department end of the relationship.
C. As a many-to-many between Department and Employee.
D. As a one-to-one between Department and Employee.
正解：A
質問 8：
A convenience food manufacturer has undertaken a strategic analysis study and has identified a threat from groups lobbying against the use of packaging for food products. Which of the PESTLE categories would have helped highlight this threat?
A. Technological.
B. Environmental.
C. Economic.
D. Legal.
正解：B
質問 9：
Which of the following would BEST be managed with the "keep satisfied" stakeholder management strategy?
A. Those with high power/influence and no interest in the project.
B. Those with high power/influence and some interest in the project.
C. Those with some power/influence and high interest in the project.
D. Those with some power/influence and some interest in the project.
正解：B
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