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質問 1：
Through a marketing campaign call list, an agent made a call to a prospect, who expressed interest.
Which transaction types can the agent use to capture the prospect's interest?
Note: There are 2 correct answers to this question.
A. Activity
B. Lead
C. Quotation
D. Opportunity
正解：A,B
質問 2：
Which of the following are possible influencing factors used in Customizing for item category determination?
Note: There are 3 correct answers to this question.
A. Transaction type
B. Org. data profile
C. Item category group
D. Customer/material info record
E. Item category usage
正解：A,C,E
質問 3：
Which profile is required in a business role to work with the Central Sharing Tool?
A. A specific function profile
B. A specific technical profile
C. A specific navigation bar profile
D. A specific layout profile
正解：A
質問 4：
Which of the following areas in SAP CRM focuses on an indirect sales process?
A. Lead Management
B. Live Web Collaboration
C. Web Channel Management
D. Partner Channel Management
正解：D
質問 5：
When replicating business partners from SAP CRM to SAP ERP, what information in the business partner record determines the account groups that are assigned to a customer master?
A. Business partner category
B. Classification
C. Account type
D. Account grouping
正解：B
質問 6：
Which of the following are standard CRM Web Channel scenarios?
Note: There are 2 correct answers to this question.
A. Business to Consumer (B2C)
B. Business to Partner (B2P)
C. Business to Employee (B2E)
D. Business to Business (B2B)
正解：A,D
質問 7：
You want to download existing SAP ERP customers to SAP CRM.
Which Customizing steps must you perform?
A. Set up the same number ranges in both systems (they must be equal).
B. Create your own account group for the data transfer from SAP ERP to SAP CRM.
C. Set up the mapping for the classification customer and an account group (PIDE).
D. Create the business partner account life cycle.
正解：C
Through a marketing campaign call list, an agent made a call to a prospect, who expressed interest.
Which transaction types can the agent use to capture the prospect's interest?
Note: There are 2 correct answers to this question.
A. Activity
B. Lead
C. Quotation
D. Opportunity
正解：A,B
質問 2：
Which of the following are possible influencing factors used in Customizing for item category determination?
Note: There are 3 correct answers to this question.
A. Transaction type
B. Org. data profile
C. Item category group
D. Customer/material info record
E. Item category usage
正解：A,C,E
質問 3：
Which profile is required in a business role to work with the Central Sharing Tool?
A. A specific function profile
B. A specific technical profile
C. A specific navigation bar profile
D. A specific layout profile
正解：A
質問 4：
Which of the following areas in SAP CRM focuses on an indirect sales process?
A. Lead Management
B. Live Web Collaboration
C. Web Channel Management
D. Partner Channel Management
正解：D
質問 5：
When replicating business partners from SAP CRM to SAP ERP, what information in the business partner record determines the account groups that are assigned to a customer master?
A. Business partner category
B. Classification
C. Account type
D. Account grouping
正解：B
質問 6：
Which of the following are standard CRM Web Channel scenarios?
Note: There are 2 correct answers to this question.
A. Business to Consumer (B2C)
B. Business to Partner (B2P)
C. Business to Employee (B2E)
D. Business to Business (B2B)
正解：A,D
質問 7：
You want to download existing SAP ERP customers to SAP CRM.
Which Customizing steps must you perform?
A. Set up the same number ranges in both systems (they must be equal).
B. Create your own account group for the data transfer from SAP ERP to SAP CRM.
C. Set up the mapping for the classification customer and an account group (PIDE).
D. Create the business partner account life cycle.
正解：C
Kojima -
C_TCRM20_72試験の概要もちゃんとあり、実際どのような問題が出るのかも分かりやすい。