質問 1：
Why is a problem record created?
A. To capture any event that is not part of the standard operation of a service
B. To capture an unknown, underlying cause of one or more incidents
C. To capture and resolve requests from users
D. To capture any question or matter involving doubt, uncertainly, or difficultly
正解：B
質問 2：
Which applications support the automation in IBM SmartCloud Control Desk for processes such as incident, change, or asset management?
A. Escalations, Automate Scripts, Quick Configuration
B. Workflow, Actions, Escalations
C. Application Designer, Job Plans, Escalations
D. Workflow, Logging, Application Designer
正解：B
質問 3：
Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?
A. Offerings, Catalog, Service Level Agreements, and Escalations
B. Service Level Agreements, Service Requests, Incidents, and Offerings
C. Catalog, Security, Escalation, and Incident
D. Offerings, Service Request, Escalation, and Workflow
正解：A
質問 4：
What is the purpose of the Update Promotion action?
A. To update attributes of the configuration item (CI) based on the information from the Actual CI
B. To update attributes of the Actual CI based on the information from the CI
C. To update attributes of the Actual CI based on the information from the Change Management process
D. To update attributes of the CI based on the information from the Change Management process
正解：A
質問 5：
Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?
A. Report an Issue
B. Incident
C. Service Request
D. Self Service Center
正解：D
質問 6：
Which property name is used to discover or debug long running statements?
A. mxe.webclient.asyncrendertimelimit
B. mxe.db.IogSQLTimeLimit
C. mxe.db.QueryTimeout
D. mxe.mbocount
正解：B
質問 7：
Where are the default installation log files located in the administrative workstation?
A.\IBM\SMP\Maximo\logs
B.\IBM\Websphere\AppServer\Profiles\\logs\
C.\IBM\SMP\DE\logs
D.\IBM\SMP\logs
正解：D
質問 8：
IBM SmartCloud Control Desk is an IT Infrastructure Library compliant solution that includes which features?
A. Self Service Catalog, Change/Configuration/Release Management, and Event Management
B. Service Desk, Cloud Provisioning, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
C. Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
D. Self Service Catalog, Network Management, and IT Asset Lifecycle and Compliance Management
正解：C
Why is a problem record created?
A. To capture any event that is not part of the standard operation of a service
B. To capture an unknown, underlying cause of one or more incidents
C. To capture and resolve requests from users
D. To capture any question or matter involving doubt, uncertainly, or difficultly
正解：B
質問 2：
Which applications support the automation in IBM SmartCloud Control Desk for processes such as incident, change, or asset management?
A. Escalations, Automate Scripts, Quick Configuration
B. Workflow, Actions, Escalations
C. Application Designer, Job Plans, Escalations
D. Workflow, Logging, Application Designer
正解：B
質問 3：
Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?
A. Offerings, Catalog, Service Level Agreements, and Escalations
B. Service Level Agreements, Service Requests, Incidents, and Offerings
C. Catalog, Security, Escalation, and Incident
D. Offerings, Service Request, Escalation, and Workflow
正解：A
質問 4：
What is the purpose of the Update Promotion action?
A. To update attributes of the configuration item (CI) based on the information from the Actual CI
B. To update attributes of the Actual CI based on the information from the CI
C. To update attributes of the Actual CI based on the information from the Change Management process
D. To update attributes of the CI based on the information from the Change Management process
正解：A
質問 5：
Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?
A. Report an Issue
B. Incident
C. Service Request
D. Self Service Center
正解：D
質問 6：
Which property name is used to discover or debug long running statements?
A. mxe.webclient.asyncrendertimelimit
B. mxe.db.IogSQLTimeLimit
C. mxe.db.QueryTimeout
D. mxe.mbocount
正解：B
質問 7：
Where are the default installation log files located in the administrative workstation?
A.
B.
C.
D.
正解：D
質問 8：
IBM SmartCloud Control Desk is an IT Infrastructure Library compliant solution that includes which features?
A. Self Service Catalog, Change/Configuration/Release Management, and Event Management
B. Service Desk, Cloud Provisioning, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
C. Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
D. Self Service Catalog, Network Management, and IT Asset Lifecycle and Compliance Management
正解：C
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