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質問 1：
How can you setup SAP EarlyWatch Alert?
A. Connecting to SAP Service Marketplace and setting up the parameters
B. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
C. Using SMSY transaction to create your logical components first, if this is not already done
D. Connecting to SAP Service Marketplace and defining your landscape
正解：C
質問 2：
What do you configure to enable Root Cause Analysis for a customer?
A. A bridged central Solution Landscape Directory to SAP Solution Manager
B. A single Diagnostic Agent
C. All system landscape components
D. Technical System and Diagnostic Configuration for each component
正解：D
質問 3：
What characterizes On the Job Enablement sessions?
A. They are workshops coordinated by the Partner Services Adviser (PSA).
B. They are not available to Channel partners.
C. They are open workshops.
D. They are chargeable add-ons.
正解：A
質問 4：
What is the recommended way to progress a message that is difficult to clarify?
A. Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
B. Force the client to close the message and open a new one that is clearer.
C. Ask the client to provide screenshots and request information point by point.
D. Escalate the message immediately to a more senior support consultant.
正解：C
質問 5：
What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)
A. The Initial Response Time (IRT)
B. The maximum time for providing corrective action for critical issues
C. The products supported as defined in the SLA
D. The dedicated support consultant that has been assigned to the customer
正解：A,B
質問 6：
Which of the following incidents will lead to a message being qualified as Very High?
A. A product customization requested through support
B. An important request for information related to a future release or patch
C. A missing product functionality required by the customer
D. An issue leading to business critical work that cannot be performed
正解：D
How can you setup SAP EarlyWatch Alert?
A. Connecting to SAP Service Marketplace and setting up the parameters
B. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
C. Using SMSY transaction to create your logical components first, if this is not already done
D. Connecting to SAP Service Marketplace and defining your landscape
正解：C
質問 2：
What do you configure to enable Root Cause Analysis for a customer?
A. A bridged central Solution Landscape Directory to SAP Solution Manager
B. A single Diagnostic Agent
C. All system landscape components
D. Technical System and Diagnostic Configuration for each component
正解：D
質問 3：
What characterizes On the Job Enablement sessions?
A. They are workshops coordinated by the Partner Services Adviser (PSA).
B. They are not available to Channel partners.
C. They are open workshops.
D. They are chargeable add-ons.
正解：A
質問 4：
What is the recommended way to progress a message that is difficult to clarify?
A. Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
B. Force the client to close the message and open a new one that is clearer.
C. Ask the client to provide screenshots and request information point by point.
D. Escalate the message immediately to a more senior support consultant.
正解：C
質問 5：
What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)
A. The Initial Response Time (IRT)
B. The maximum time for providing corrective action for critical issues
C. The products supported as defined in the SLA
D. The dedicated support consultant that has been assigned to the customer
正解：A,B
質問 6：
Which of the following incidents will lead to a message being qualified as Very High?
A. A product customization requested through support
B. An important request for information related to a future release or patch
C. A missing product functionality required by the customer
D. An issue leading to business critical work that cannot be performed
正解：D
田中** -
はじめ模擬試験できなくても繰り返せば大丈夫です♪知人の勧めとこちらのレビューがいいので、購入でした。正しい選択でした。ありがとうございました。