Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.
A. Beneficial
B. Preferred
C. Critical-to-Quality
D. Desirable
正解:C
質問 2:
One of the primary objectives of constructing an X-Y Diagram is to separate the vital few X's from the trivial many X's.
A. False
B. True
正解:B
質問 3:
Process Capability is defined based on customer requirements, defect free performance and output over time.
A. False
B. True
正解:B
質問 4:
The following Business Case is constructed properly.
"During most of 2008 Division 16 experienced a 4.2% product return rate versus a target of nearly no returns. This costs the company a whole bunch of money.
A. False
B. True
正解:A
質問 5:
Measurement System Analysis is a procedure used to quantify variation of the method or system used for taking measurements and used to assure usable data is collected.
A. False
B. True
正解:B
少*队 -
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