What is the definition of an Alert?
A. An audit report that indicates areas where IT is not performing according to agreed procedures
B. A type of Incident
C. An error message to the user of an application
D. A warning that a threshold has been reached or that something has changed
正解:D
質問 2:
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Utility and Warranty
C. Resources and Capabilities
D. Applications and Infrastructure
正解:C
質問 3:
Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1) Risk assessment
2) Testing of resilience mechanisms
3) Monitoring of component availability
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解:D
質問 4:
Which of the following is NOT an aim of the Change Management process?
A. All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
B. Standardized methods and procedures are used for efficient and prompt handling of all Changes
C. Overall business risk is optimized
D. All budgets and expenditures are accounted for
正解:D
質問 5:
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
A. Who the vendor of the storage devices will be
B. Should application development be outsourced
C. Whether to buy an application or build it
D. Where the vendor of an application is located
正解:C
質問 6:
Which of the following statements about processes is INCORRECT?
A. We must be able to measure them in a relevant manner
B. They respond to specific events
C. They are units of organizations designed to perform certain types of work
D. They deliver specific results
正解:C
高杉** -
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