What is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To decide how IT will engage with suppliers during the service lifecycle
B. To deliver and manage IT services at agreed levels to business users and customers
C. To design and build processes that will meet business needs
D. To proactively prevent all outages to IT services
正解:B
質問 2:
Which of the following would be examined by a major problem review?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future
A. All of the above
B. 1 only
C. 1, 2 and 4 only
D. 2 and 3 only f
正解:A
質問 3:
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
A. Continual service improvement (CSI) approach
B. RACI model
C. The Deming Cycle
D. Incident model
正解:B
質問 4:
What is the BEST description of an operational level agreement (OLA)?
A. A document that describes to a customer how services will be operated on a day-to-day basis
B. An agreement between the service provider and an external organization
C. A document that describes business services to operational staff
D. An agreement between the service provider and another part of the same organization
正解:D
質問 5:
Which one of the following is NOT the responsibility of service catalogue management?
A. Ensuring that all operational services are recorded in the service catalogue
B. Ensuring that service level agreements are maintained
C. Ensuring that information in the service catalogue is accurate
D. Ensuring that information in the service catalogue is consistent with information in the service portfolio
正解:B
Sunouchi -
詳細な解説だお気に入りです。素晴らしい問題集に出会いさせてもらったPass4Testに感謝しかないです。