What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
A. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.
B. It forces the organization to adopt a hierarchical management approach.
C. It allows the suppliers to have full visibility of the organization's internal processes.
D. It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.
正解:D
質問 2:
What purpose can the ISO/IEC 20000 standard serve?
A. It provides a yardstick for the design of a total Quality Management System.
B. It provides Key Performance Indicators (KPIs) upon which service performance can be assessed.
C. It provides a guideline for the Quality Management measures that must be taken in an organization to implement a quality policy.
D. It helps to decide on the requirements that need to be verified within the scope of a supply agreement.
正解:C
質問 3:
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
A. the SLAs with the customers
B. the Service Level Plans
C. the SLAs with the other parties
D. the Service Management Plans
正解:A
質問 4:
Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
A. it must be available in at least one hard copy and approved
B. it must include the documented procedures specified by the standard
C. it must include the scope of the organization's service management plan
D. It must never include any know-how of the organization
正解:C
質問 5:
What purpose can the ISO/IEC 20000 standard serve?
A. It provides a yardstick for the design of a total Quality Management System.
B. It provides Key Performance Indicators (KPIs) upon which service performance can be assessed.
C. It provides a guideline for the Quality Management measures that must be taken in an organization to implement a quality policy.
D. It helps to decide on the requirements that need to be verified within the scope of a supply agreement.
正解:C
質問 6:
What may define the scope of Service Management in the Service Management plan?
A. The specific processes undertaken
B. The size of the infrastructure
C. The number of staff
D. The location of the services
正解:D
多田** -
EX0-110受験結果が出ました。高得点で合格になりました。有難いPass4Testさんに出会って本当に感謝しかありません!