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質問 1：
Which process is responsible for registering the relationships within the IT infrastructure?
A. Release Management
B. Asset Management
C. Change Management
D. Configuration Management
正解：D
質問 2：
Deming proposed a system of continuous improvement. Which four activities does this system involve?
A. Plan. Do. Check and Act
B. Plan. Perform. Evaluate and Act
C. Plan. Do. Evaluate and Act
D. Plan. Perform. Audit and Improve
正解：A
質問 3：
Which statement with regard to Information Security Management is true?
A. Management with appropriate authority shall approve an Information Security policy.
B. Information Security Management to specifically focus on managing Information Security effective within allinformation systems.
C. Security Incidents shall only be reported and recorded if they affect more than one user
D. Security Incidents need to be reported and recorded immediately in line with the Problem Managementprocedure.
正解：A
質問 4：
What is known as a temporary solution that enables the user to continue working?
A. Known Error
B. Workaround
C. Service Request
D. Request For Change (RFC)
正解：B
質問 5：
What does the term "Integrity" mean in the context of Information Security Management?
A. Screening the support staff on their loyalty to the IT organization
B. The accuracy, completeness and correctness of the information
C. Protecting the information against unauthorized use
D. Monitoring the access to information
正解：A
質問 6：
Different types of events are reported to the Service Desk. Which event is an incident?
A. Information about the rollout of a specific application
B. A report that the printer is not working
C. A request for the installation of a new bookkeeping package
D. A notification that a new toner cartridge has just been installed in a printer
正解：B
質問 7：
What may define the scope of Service Management in the Service Management plan?
A. the specific processes undertaken
B. the location of the services
C. the number of staff
D. the size of the infrastructure
正解：B
質問 8：
Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
A. to be able to charge to the correct users of the service
B. to be able to provide reports to management
C. to prevent repetitive occurrence of Incidents
D. to provide input to the Capacity Database
正解：C
Which process is responsible for registering the relationships within the IT infrastructure?
A. Release Management
B. Asset Management
C. Change Management
D. Configuration Management
正解：D
質問 2：
Deming proposed a system of continuous improvement. Which four activities does this system involve?
A. Plan. Do. Check and Act
B. Plan. Perform. Evaluate and Act
C. Plan. Do. Evaluate and Act
D. Plan. Perform. Audit and Improve
正解：A
質問 3：
Which statement with regard to Information Security Management is true?
A. Management with appropriate authority shall approve an Information Security policy.
B. Information Security Management to specifically focus on managing Information Security effective within allinformation systems.
C. Security Incidents shall only be reported and recorded if they affect more than one user
D. Security Incidents need to be reported and recorded immediately in line with the Problem Managementprocedure.
正解：A
質問 4：
What is known as a temporary solution that enables the user to continue working?
A. Known Error
B. Workaround
C. Service Request
D. Request For Change (RFC)
正解：B
質問 5：
What does the term "Integrity" mean in the context of Information Security Management?
A. Screening the support staff on their loyalty to the IT organization
B. The accuracy, completeness and correctness of the information
C. Protecting the information against unauthorized use
D. Monitoring the access to information
正解：A
質問 6：
Different types of events are reported to the Service Desk. Which event is an incident?
A. Information about the rollout of a specific application
B. A report that the printer is not working
C. A request for the installation of a new bookkeeping package
D. A notification that a new toner cartridge has just been installed in a printer
正解：B
質問 7：
What may define the scope of Service Management in the Service Management plan?
A. the specific processes undertaken
B. the location of the services
C. the number of staff
D. the size of the infrastructure
正解：B
質問 8：
Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
A. to be able to charge to the correct users of the service
B. to be able to provide reports to management
C. to prevent repetitive occurrence of Incidents
D. to provide input to the Capacity Database
正解：C
Kawashima -
先日、御社のEXIN EX0-114問題集を購入させていただきました。
受験して、合格の結果を取りました。
本当に高い質がある対応資料です。感謝します。