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質問 1：
A patient who seeks medical care in a hospital is considered to be an:
A. Internal customer.
B. End user.
C. Intermediate customer.
D. Other affected party.
正解：B
質問 2：
The nurse in charge at the ICU prepared her equipment for insertion of a urinary catheter for a patient, she performed hand hygiene, donned gloves and inserted the catheter following the standard operational procedures of her unit. The hand hygiene she performed and the type of gloves she donned are:
A. Routine hand wash and clean disposable gloves.
B. Surgical hand wash and sterile gloves.
C. Aseptic hand wash and sterile gloves.
D. Aseptic hand wash and clean disposable gloves.
正解：C
質問 3：
The first person to think about systematic inquiry in the healthcare process due to variability in patient outcomes was:
A. Shewart.
B. Nightingale.
C. Edward Deming.
D. Codman.
正解：B
質問 4：
Edward Deming, a quality guru, stated. "Cease dependence on mass inspection" as one of his 14 points of quality. This means:
A. Inspection should be an integral part of quality control.
B. Dependence on inspection is an old way quality.
C. Increasing the number of inspectors insures increasing the quality of the final product.
D. Quality should be built in the product.
正解：D
質問 5：
The technique that is used to take into account or to control the fact that different patients with the same diagnosis might have additional conditions that could affect how well they respond to treatment is called:
A. Risk estimation.
B. Comorbidities.
C. Diagnosis Related Groups.
D. Risk adjustment.
正解：D
質問 6：
Unexpected variation is also called:
A. Common cause variation.
B. Unassignable.
C. Random variation.
D. Human error.
正解：C
質問 7：
A team should not include more than 8 members because:
A. Active participation of team members may be lost.
B. It would lead to communication problems.
C. The team would be difficult to control.
D. Conflicts may arise between team members.
正解：A
質問 8：
In well-functioning teams, all the following is observed except:
A. All members enjoy each other's interaction in meetings.
B. Every member has an identity.
C. Members support one another.
D. Members compete one another to reach excellence.
正解：D
質問 9：
A patient complained to his physician that the door of his room makes a noise that annoys him. What is the appropriate response of the physician?
A. He punishes the house keeping worker for neglecting the room
B. He should decline responsibility to this problem as he is only concerned with the patient's health
C. He promises the patient to respond and does nothing because it is not his responsibility
D. He contacts the housekeeping and asks for the door to be repaired
正解：D
A patient who seeks medical care in a hospital is considered to be an:
A. Internal customer.
B. End user.
C. Intermediate customer.
D. Other affected party.
正解：B
質問 2：
The nurse in charge at the ICU prepared her equipment for insertion of a urinary catheter for a patient, she performed hand hygiene, donned gloves and inserted the catheter following the standard operational procedures of her unit. The hand hygiene she performed and the type of gloves she donned are:
A. Routine hand wash and clean disposable gloves.
B. Surgical hand wash and sterile gloves.
C. Aseptic hand wash and sterile gloves.
D. Aseptic hand wash and clean disposable gloves.
正解：C
質問 3：
The first person to think about systematic inquiry in the healthcare process due to variability in patient outcomes was:
A. Shewart.
B. Nightingale.
C. Edward Deming.
D. Codman.
正解：B
質問 4：
Edward Deming, a quality guru, stated. "Cease dependence on mass inspection" as one of his 14 points of quality. This means:
A. Inspection should be an integral part of quality control.
B. Dependence on inspection is an old way quality.
C. Increasing the number of inspectors insures increasing the quality of the final product.
D. Quality should be built in the product.
正解：D
質問 5：
The technique that is used to take into account or to control the fact that different patients with the same diagnosis might have additional conditions that could affect how well they respond to treatment is called:
A. Risk estimation.
B. Comorbidities.
C. Diagnosis Related Groups.
D. Risk adjustment.
正解：D
質問 6：
Unexpected variation is also called:
A. Common cause variation.
B. Unassignable.
C. Random variation.
D. Human error.
正解：C
質問 7：
A team should not include more than 8 members because:
A. Active participation of team members may be lost.
B. It would lead to communication problems.
C. The team would be difficult to control.
D. Conflicts may arise between team members.
正解：A
質問 8：
In well-functioning teams, all the following is observed except:
A. All members enjoy each other's interaction in meetings.
B. Every member has an identity.
C. Members support one another.
D. Members compete one another to reach excellence.
正解：D
質問 9：
A patient complained to his physician that the door of his room makes a noise that annoys him. What is the appropriate response of the physician?
A. He punishes the house keeping worker for neglecting the room
B. He should decline responsibility to this problem as he is only concerned with the patient's health
C. He promises the patient to respond and does nothing because it is not his responsibility
D. He contacts the housekeeping and asks for the door to be repaired
正解：D
Shintani -
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