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質問 1：
Which of the following are the MAIN objectives of incident management?
1 . To automatically detect service-affecting events
2 . To restore normal service operation as quickly as possible
3 . To minimize adverse impacts on business operations
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：C
質問 2：
Which process monitors and improves the performance of the service transition stage of the service lifecycle?
A. Change management
B. Transition planning and support
C. Design co-ordination
D. Service transition management
正解：B
質問 3：
Which of the following would be examined by a major problem review?
1 . Things that were done correctly
2 . Things that were done incorrectly
3 . How to prevent recurrence
4 . What could be done better in the future
A. All of the above
B. 1 only
C. 2 and 3 only
D. 1, 2 and 4 only
正解：A
質問 4：
What are the categories of events described in the ITIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive
正解：C
質問 5：
Which two elements of financial management for IT services are mandatory?
A. Costing and charging
B. Budgeting and charging
C. Accounting and charging
D. Budgeting and accounting
正解：D
質問 6：
Which of the following is an example of proactive problem management?
A. Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
B. Trending of historical incident records to identify one or more underlying causes
C. Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist
D. Suspicion or detection of a cause of one or more incidents by the service desk
正解：C
Which of the following are the MAIN objectives of incident management?
1 . To automatically detect service-affecting events
2 . To restore normal service operation as quickly as possible
3 . To minimize adverse impacts on business operations
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：C
質問 2：
Which process monitors and improves the performance of the service transition stage of the service lifecycle?
A. Change management
B. Transition planning and support
C. Design co-ordination
D. Service transition management
正解：B
質問 3：
Which of the following would be examined by a major problem review?
1 . Things that were done correctly
2 . Things that were done incorrectly
3 . How to prevent recurrence
4 . What could be done better in the future
A. All of the above
B. 1 only
C. 2 and 3 only
D. 1, 2 and 4 only
正解：A
質問 4：
What are the categories of events described in the ITIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive
正解：C
質問 5：
Which two elements of financial management for IT services are mandatory?
A. Costing and charging
B. Budgeting and charging
C. Accounting and charging
D. Budgeting and accounting
正解：D
質問 6：
Which of the following is an example of proactive problem management?
A. Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
B. Trending of historical incident records to identify one or more underlying causes
C. Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist
D. Suspicion or detection of a cause of one or more incidents by the service desk
正解：C
Nakayama -
ITIL-F受験し見事満点で合格しました。これからも他の試験を受ける予定ですが、またよろしくねPass4Testさん。