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質問 1：
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?
A. Service, user, IT
B. Corporate, customer, technology
C. Technology, customer, user
D. Corporate, customer, service
正解：D
質問 2：
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
正解：C
質問 3：
Which one of the following do major incidents require?
A. Less urgency
B. Separate procedures
C. Less documentation
D. Longer timescales
正解：B
質問 4：
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
A. Risk management
B. Service level management
C. Financial management
D. Demand management
正解：C
質問 5：
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created
A. All of the above
B. 2 only
C. 1 only
D. 3 only
正解：A
質問 6：
Which is the BEST definition of a service?
A. It is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
B. is a means of delivering value to customers by facilitating outcomes according to how they are defined in processes
C. It is a means of delivering value to customers by facilitating outcomes described in operational level agreements (OLAs) and Service level agreements (SLAs).
D. It is a means of delivering value customers by facilitating outcomes 100 percent of the time.
正解：A
質問 7：
What is defined as "any change of state that has significance for the management of an IT service"?
A. A request for change
B. An incident
C. An event
D. A problem
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Which process is responsible for providing the rights to use an IT service?
A. Change management
B. Incident management
C. Access management
D. Request fulfillment
正解：C
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?
A. Service, user, IT
B. Corporate, customer, technology
C. Technology, customer, user
D. Corporate, customer, service
正解：D
質問 2：
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
正解：C
質問 3：
Which one of the following do major incidents require?
A. Less urgency
B. Separate procedures
C. Less documentation
D. Longer timescales
正解：B
質問 4：
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
A. Risk management
B. Service level management
C. Financial management
D. Demand management
正解：C
質問 5：
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created
A. All of the above
B. 2 only
C. 1 only
D. 3 only
正解：A
質問 6：
Which is the BEST definition of a service?
A. It is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
B. is a means of delivering value to customers by facilitating outcomes according to how they are defined in processes
C. It is a means of delivering value to customers by facilitating outcomes described in operational level agreements (OLAs) and Service level agreements (SLAs).
D. It is a means of delivering value customers by facilitating outcomes 100 percent of the time.
正解：A
質問 7：
What is defined as "any change of state that has significance for the management of an IT service"?
A. A request for change
B. An incident
C. An event
D. A problem
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Which process is responsible for providing the rights to use an IT service?
A. Change management
B. Incident management
C. Access management
D. Request fulfillment
正解：C
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