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質問 1：
Which of the following connection types has the LONGEST transmission limitation in terms of distance?
A. USB 3.0
B. Fiber
C. CAT6
D. CAT5
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
A user has powered off their computer after a suspected attack and breach. A technician has been assigned to pick up the PC and deliver it to the corporate office.
Which of the following should the technician do after receiving the PC?
A. Remove the hard drives as they will be installed into a PC on a "Safe LAN" in the corporate office
B. Image the drive and create a drive hash to prove the contents were not changed in transit
C. Document the customer and technician's names, what was received, and the time
D. Record what the user experienced, the times they experienced it and the effects of the breach
正解：C
質問 3：
Which of the following network topologies is MOST likely to affect other devices on the network if there is a problem with one of the devices?
A. Ring
B. Star
C. Bus
D. Mesh
正解：A
質問 4：
A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located?
A. Second hard drive bay
B. Inside the display bezel
C. Under the keyboard
D. Above the PC card slot
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
A technician is tasked with setting up a web server for a small business. Where would the technician place the server so that it is accessible from the Internet while keeping the customer's network separated from it?
A. Inside the DHCP scope
B. Behind NAT
C. Outside the DHCP scope
D. In the DMZ
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
A. Finish listening to Ann's explanation without interrupting if it will not take an excessive amount of time.
B. Ask Ann to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.
C. Politely tell Ann that the technician knows the proper solution and that no further explanation is necessary.
D. Continue listening to Ann's explanation until she is finished then refer her to a website so she can find the proper resolution.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).
A. Place Anne on hold to allow her to calm down
B. Maintain a positive attitude
C. Listen and do not interrupt the customer
D. Offer different repair options if possible
E. Recommend wine use another repair center
F. Follow up with Anne at a later date to verify satisfaction
正解：B,D
質問 8：
A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?
A. WAN
B. PAN
C. SAN
D. LAN
正解：A
Which of the following connection types has the LONGEST transmission limitation in terms of distance?
A. USB 3.0
B. Fiber
C. CAT6
D. CAT5
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
A user has powered off their computer after a suspected attack and breach. A technician has been assigned to pick up the PC and deliver it to the corporate office.
Which of the following should the technician do after receiving the PC?
A. Remove the hard drives as they will be installed into a PC on a "Safe LAN" in the corporate office
B. Image the drive and create a drive hash to prove the contents were not changed in transit
C. Document the customer and technician's names, what was received, and the time
D. Record what the user experienced, the times they experienced it and the effects of the breach
正解：C
質問 3：
Which of the following network topologies is MOST likely to affect other devices on the network if there is a problem with one of the devices?
A. Ring
B. Star
C. Bus
D. Mesh
正解：A
質問 4：
A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located?
A. Second hard drive bay
B. Inside the display bezel
C. Under the keyboard
D. Above the PC card slot
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
A technician is tasked with setting up a web server for a small business. Where would the technician place the server so that it is accessible from the Internet while keeping the customer's network separated from it?
A. Inside the DHCP scope
B. Behind NAT
C. Outside the DHCP scope
D. In the DMZ
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
A. Finish listening to Ann's explanation without interrupting if it will not take an excessive amount of time.
B. Ask Ann to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.
C. Politely tell Ann that the technician knows the proper solution and that no further explanation is necessary.
D. Continue listening to Ann's explanation until she is finished then refer her to a website so she can find the proper resolution.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).
A. Place Anne on hold to allow her to calm down
B. Maintain a positive attitude
C. Listen and do not interrupt the customer
D. Offer different repair options if possible
E. Recommend wine use another repair center
F. Follow up with Anne at a later date to verify satisfaction
正解：B,D
質問 8：
A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?
A. WAN
B. PAN
C. SAN
D. LAN
正解：A
Ariga -
JK0-801の問題集は明確でわかりやすかったです。そしてきのう試験に受かりました。前にもPass4Testに220-1101とか220-1102を買って全部合格したもん。ここ合格率高ぇな