How can Primary Support Providers contribute to the IBM Knowledge base?
A. By completing and submitting the Submit Knowledge form on the IBM developerWorks Wiki
B. By sending an email with their knowledge contribution to IBM Customer Support
C. Primary Support Providers are not able to contribute to the IBM Knowledge base
D. By calling their local IBM office and leaving a recorded message
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
What actions does the Service Request (SR) Portal allow a Primary Support Provider to perform?
A. View closed PMRs online, view all open PMRs for their customers, describe the customer's software problem and environment.
B. View closed Problem Management Records (PMRs) online, transfer ownership to IBM, provide an overview of the customers software problem and environment.
C. Transfer ownership to IBM, review their customer's entitlement online, view all open PMRs for their customers.
D. View all open PMRs for their customers, communicate with IBM Development, describe thecustomers software problem and environment.
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
冈田** -
M9560-670合格できました。ありがとうございました。ほかの資格も取得予定がありますが、今後もとよろしくお願いします。