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質問 1：
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
A. Configuration baseline
B. Asset baseline
C. Project baseline
D. Change baseline
正解：A
質問 2：
Which of the following options is a hierarchy that is used in knowledge management?
A. Data - Information - Knowledge - Wisdom
B. Knowledge - Wisdom - Information - Data
C. Information - Data - Knowledge - Wisdom
D. Wisdom - Information - Data - Knowledge
正解：A
質問 3：
Which one of the following is the purpose of service level management?
A. To ensure that sufficient capacity is provided to deliver the agreed performance of services
B. To create and populate a service catalogue
C. To ensure that an agreed level of IT service is provided for all current IT services
D. To carry out the service operations activities needed to support current IT services
正解：C
質問 4：
Which one of the following would NOT be defined as part of every process?
A. Inputs and outputs
B. Roles
C. Metrics
D. Functions
正解：D
質問 5：
Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：B
質問 6：
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A. Service transition
B. Service level management
C. Service catalogue management
D. Demand management
正解：C
質問 7：
Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：B
質問 8：
Availability management is directly responsible for the availability of which of the following?
A. Components and business processes
B. IT services and business processes
C. IT services, components and business processes
D. IT services and components
正解：D
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
A. Configuration baseline
B. Asset baseline
C. Project baseline
D. Change baseline
正解：A
質問 2：
Which of the following options is a hierarchy that is used in knowledge management?
A. Data - Information - Knowledge - Wisdom
B. Knowledge - Wisdom - Information - Data
C. Information - Data - Knowledge - Wisdom
D. Wisdom - Information - Data - Knowledge
正解：A
質問 3：
Which one of the following is the purpose of service level management?
A. To ensure that sufficient capacity is provided to deliver the agreed performance of services
B. To create and populate a service catalogue
C. To ensure that an agreed level of IT service is provided for all current IT services
D. To carry out the service operations activities needed to support current IT services
正解：C
質問 4：
Which one of the following would NOT be defined as part of every process?
A. Inputs and outputs
B. Roles
C. Metrics
D. Functions
正解：D
質問 5：
Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：B
質問 6：
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A. Service transition
B. Service level management
C. Service catalogue management
D. Demand management
正解：C
質問 7：
Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：B
質問 8：
Availability management is directly responsible for the availability of which of the following?
A. Components and business processes
B. IT services and business processes
C. IT services, components and business processes
D. IT services and components
正解：D
平野** -
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