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質問 1：
Which of the following would be the MOST appropriate response to a client being upset about their device not working at a critical business time?
A. Apologize for the failure of the device and assure them the device will be operating as soon as possible.
B. Inform the customer there is no way of knowing when the device wil fail or when the device will be repaired.
C. Ask the client to calm down but explain there is no guarantee that the problem wil be solved today.
D. Inform the customer that based on their description of the problem that it will be resolved in a very short time.
正解：A
質問 2：
A customer reports that the colors of their documents are no longer correct. The technician learns that the customer just replaced the photoconductor. Which of the following needs to occur to correct the colors?
A. Replace all color toners
B. Install a transfer unit
C. Color calibration
D. Adjust the colors in the application
正解：C
質問 3：
After installing a new printer, a customer finds that it prints random characters. The customer has updated the driver with an update wizard. Which of the following should the technician recommend that the customer do next?
A. Change the DNS address.
B. Uninstall and reload the driver.
C. Check the driver port type.
D. Reload the application software.
正解：B
質問 4：
When troubleshooting a device, which of the following should be performed when photoconductors are removed?
A. They should be shielded from all sources of light.
B. They should be thoroughly cleaned with alcohol.
C. They should be disposed of immediately.
D. They should be checked for proper voltage.
正解：A
質問 5：
Al of the following options are available through any print drivers graphical user interface (GUI) EXCEPT:
A. number of prints.
B. paper source.
C. image orientation.
D. firmware settings.
正解：D
質問 6：
Which of the following would be described as two disks that make contact after current is applied to a coil; the contact then being maintained as long as the current remains?
A. Thermal switch
B. Electromagnetic clutch
C. Charged coupled device
D. Wrap spring clutch
正解：B
質問 7：
Toner is transferred to the media by:
A. electrostatic charges.
B. the developer roller.
C. light emitting diodes (LED).
D. vacuum suction.
正解：A
Which of the following would be the MOST appropriate response to a client being upset about their device not working at a critical business time?
A. Apologize for the failure of the device and assure them the device will be operating as soon as possible.
B. Inform the customer there is no way of knowing when the device wil fail or when the device will be repaired.
C. Ask the client to calm down but explain there is no guarantee that the problem wil be solved today.
D. Inform the customer that based on their description of the problem that it will be resolved in a very short time.
正解：A
質問 2：
A customer reports that the colors of their documents are no longer correct. The technician learns that the customer just replaced the photoconductor. Which of the following needs to occur to correct the colors?
A. Replace all color toners
B. Install a transfer unit
C. Color calibration
D. Adjust the colors in the application
正解：C
質問 3：
After installing a new printer, a customer finds that it prints random characters. The customer has updated the driver with an update wizard. Which of the following should the technician recommend that the customer do next?
A. Change the DNS address.
B. Uninstall and reload the driver.
C. Check the driver port type.
D. Reload the application software.
正解：B
質問 4：
When troubleshooting a device, which of the following should be performed when photoconductors are removed?
A. They should be shielded from all sources of light.
B. They should be thoroughly cleaned with alcohol.
C. They should be disposed of immediately.
D. They should be checked for proper voltage.
正解：A
質問 5：
Al of the following options are available through any print drivers graphical user interface (GUI) EXCEPT:
A. number of prints.
B. paper source.
C. image orientation.
D. firmware settings.
正解：D
質問 6：
Which of the following would be described as two disks that make contact after current is applied to a coil; the contact then being maintained as long as the current remains?
A. Thermal switch
B. Electromagnetic clutch
C. Charged coupled device
D. Wrap spring clutch
正解：B
質問 7：
Toner is transferred to the media by:
A. electrostatic charges.
B. the developer roller.
C. light emitting diodes (LED).
D. vacuum suction.
正解：A
Niigaki -
順調にPD1-001を取得することができました。貴社のトレーニング資料をしっかり覚えるだけで無事合格できました。ありがとうございました。